Help

Support

Email support@scentkeep.com and a human will reply. Most answers are below.

Getting started

Do I need an account?

No. ScentKeep works immediately with no sign-up, no email and no password. Your collection is stored on your device.

How do I add a bottle?

On the Wardrobe tab, tap the + button in the bottom-right corner. Only a name is required — everything else is optional and can be filled in later.

How do I log a Scent of the Day?

Tap the "Scent of the Day" card at the top of the Wardrobe tab, or the "Log today's scent" button on the Diary tab. Pick a bottle and you're done; occasion, weather, mood and a note are all optional.

Why can't I log the same bottle twice today?

One wear per bottle per day, deliberately. Otherwise a stray double-tap would inflate your most-worn list and your cost-per-wear figures. You can still log a different bottle on the same day.

Subscriptions

What do I get with Premium?

An unlimited wardrobe and wishlist, your complete diary history, the full insights (rotation, neglected bottles, family and season breakdowns), cloud backup and sync, and extra themes.

I subscribed but the app still shows the free limits

Go to Settings → "Restore purchases". Make sure you are signed in to the same Apple or Google account you bought with. If it still doesn't unlock, email us.

How do I cancel?

Subscriptions are managed by the store, not by us:

• iPhone — Settings app → your name → Subscriptions → ScentKeep → Cancel.
• Android — Play Store → profile → Payments & subscriptions → ScentKeep → Cancel.

Deleting the app does not cancel a subscription. Cancel at least 24 hours before the period ends to avoid the next charge.

Can I get a refund?

Refunds are handled by Apple and Google. Use reportaproblem.apple.com or the Play Store order history. Email us and we'll help you raise it.

Your data

Where is my collection stored?

On your device. It is uploaded to our servers only if you have Premium with cloud backup, and then only into rows that belong to your account.

What happens if I lose my phone?

With Premium cloud backup, sign in on the new device and your collection returns. Without it, the data lived only on the lost device. Either way, we recommend using Settings → "Export my data" from time to time — it produces a file you keep.

How do I delete everything?

Settings → "Delete everything". This permanently removes your account, collection, diary and photos from our servers and from the device. It cannot be undone, so export first if you want a copy.

Troubleshooting

The daily reminder isn't arriving

Check that notifications are allowed for ScentKeep in your device settings. If the permission was refused, the toggle in the app will switch itself back off rather than pretend the reminder is on.

My collection value looks wrong

It only counts bottles that have a price. The caption under the number tells you how many of your bottles it covered — "Based on 9 of 14 bottles" means five have no price.

Still stuck?